Privacy & Cookies Policy

Privacy & Cookies Policy

Welcome to Ondema (“Ondema” or “we” and its derivatives). Ondema makes available a multi-component SaaS platform and provides related services (the platform, services and site, collectively, the “Services”) that facilitate on-demand production and fulfillment of products such as prints, wall décor, photo gifts, printed apparel, and other branded and/or personalized merchandise that incorporate user-provided images. We are committed to protecting your privacy when you use the Services, and this Privacy Policy (the “Policy”) describes how we collect and use information about individuals related to the Services. As used herein, “you” and “user” are used interchangeably and refer to anyone who visits our site or uses the Services. By visiting the site and or using the Services, you consent to the practices described in this Policy.

If you have any questions or comments about this Privacy Policy, please contact us at hi@ondema-m.com.

1.Information Collected

  • Information collected from third parties (API & Notification platform users)- If you are providing us with personal data relating to another individual, you are to be considered as a data controller and Merchant, where data are processed as follows,If you are a Merchant, you agree to comply with data protection laws applicable to your business. Furthermore, you agree that you acquire legal basis for the processing of personal data of your Customer, including, but not limited to, the use and access of the respective personal data by Ondema and other third parties used by Ondema for the provision of its Services. We collect data as your company name, address, email address, phone number and payment details to confirm your identity, contact you, invoice you, and otherwise provide our Services. As well, in order to give you access and to improve our Services, we may collect data about – How and when you access your account, Information about the device and browser you use, Your network connection and/or your IP address. For us to be able to provide you our Services and support, to process orders, for you to better serve your Customers, and to improve our Services, we collect information about your Customers such as -Name, surname, company name, shipping and billing address, email address and phone number ,IP address and device data and /or other information that you share with us or that customers provide while using our Services or during checkout When you give us your permission, we might use personal data for other purposes as well. Upon starting to use our Services we may process your email address to send you informative materials, such as newsletters, advertisements and others. At any point in time you can unsubscribe from receiving the above-mentioned information in our email footers and through your notification settings on Ondema. We will not use the contact details of your Customers to directly advertise our Services to them.
  • Information collected from our Users (Widget platfrom users)– If you use our Services to place personal orders without processing the data of third parties, in this case Ondema consider the data processor and you are to be considered as the User, where data are processed as follows: For us to be able to provide you our Services and support, to process orders, for you to better serve your Customers, and to improve our Services, we collect information about your Customers such as -Name, surname, company name, shipping and billing address, email address and phone number ,payment details, IP address and device data and /or other information that you share with us and/or that customers provide while using our Services or during checkout and/or information that is collected from cookies and similar technology we use .We collect the above-mentioned personal data when the User uses or accesses our Services, places an order, or signs up for an account on our website. Upon starting to use our Services or when you subscribe to our blog or newsletters, we may process your email address to send you informative materials. At any point in time you can unsubscribe from receiving the above-mentioned information in our email footers and through your notification settings on Ondema.

2.Information Sharing with Third Parties In order for Ondema to provide you with this Services, we work with third parties with whom we may share personal data to support these Services. Your personal data may be shared with third parties who provide manufacturing service, hosting and server co-location services, communications and content delivery networks, data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, email distribution and monitoring services, session recording services, marketing services, our legal and financial advisors, among others (together – “Third Party Service Providers”). The Third-Party Service Providers may only receive the minimum amount of personal data necessary, depending on their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes. We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws. Note that while our Service may contain links to other websites or services, we are not responsible for each respective website’s or service’s privacy practices and encourage you to be aware when you leave our Services and read the privacy statements of each and every website and service you visit. This Privacy Policy does not apply to third-party websites and services. If you are a Merchant, by using our Services you are providing us with irrevocable consent to use any Third-Party Service Provider at our discretion for the purposes of providing the Service. Ondema remains responsible for the processing of personal data carried out by Third Party Service Providers that Ondema has engaged with for respective data processing in accordance with applicable laws. In certain circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities as well as to protect our, or a third party’s, lawful interests.

3.Data subject’s rights- If you are located in the European Economic Area, in accordance with European Union data protection regulations, you have certain rights with respect to your personal data. You have the right to request access to your personal data and to correct, amend, delete, or limit the use of your personal data  by reaching us using the contact information provided below. Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority. If you are the Customer of a Merchant, please contact the Merchant to exercise your data subject’s rights stated above. 

4.Retention periods- We may retain your personal data, as well as merchants Customers’ information , for as long as your relationship with us is active by having a Ondema account, or as otherwise needed to provide you our Services. After terminating your relationship with us by deleting your Ondema account or otherwise ceasing to use our Services, we may continue to store copies of your and your Customers’ personal data as reasonably necessary to comply with our legal obligations, to resolve disputes between you and us or you and your Customers, to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests.

5.Information security- We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure, therefore we cannot guarantee absolute security of information. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your Ondema account, limit access of your computer and browser by signing off after you have finished your session and avoid providing us with any sensitive information whose disclosure you believe could cause you substantial harm. All of Ondema’s authorized personnel involved in the processing of your and your Customer’s personal data have committed themselves to confidentiality obligations and shall not access or otherwise process your personal data without your authorization if it’s not for the purposes of providing you our Services. In the event that we experience a personal data breach, we will notify you (as a Merchant or a User) in compliance with the obligations set out in applicable laws.

6.International transfers of data- All the information you provide may be transferred or accessed by Ondema, its affiliated companies and subsidiaries around the world for the provision of our Services as described in this Privacy Policy. When we transfer your information globally we will take necessary measures to ensure adequate protection of your information.

7.Cookies and why do we use them on our website? Cookies are small data files which often include a unique identifier that are stored on your device when you visit certain web pages. Cookies are useful because they allow a website to recognize a user’s device. Like most websites, our website may use cookies that, among other things, let you navigate between pages efficiently, remember your preferences, and generally improve your experience on our website. They can also help to ensure that advertising you see online are relevant to you and your interests.

To ensure you get the most enjoyable experience out of using our website, as well as the full use of the online shopping and personalized features, your computer, tablet or mobile device (“device”) will need to accept cookies.

We also work with selected companies who may also set cookies on your device during your visit to our website. They use the information collected from their cookies to serve ads to you on different products and services. They may also use cookies to track your response to their advertisements, to measure the effectiveness of their advertising or to award incentives or points to their members who respond to their ads. If you don’t accept cookies, some functions on our website will not work. However, if you’d prefer to control or delete cookies from our website or any other website, see the explanation of how to manage cookies below.

cookies we use on our website- Our website uses the following types of cookies:

  • Strictly necessary cookies- These cookies provide the services that you have specifically asked for on our website and are essential to enable you to move around our website and use its features, such as check-out and product purchase.
  • Performance cookies- These cookies collect anonymous information on the pages visited. They collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. They don’t collect information that identifies a visitor and are only used to improve how the website works.
  • Functionality cookies– These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features, including access to your portfolio of products you have designed or order through us. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.
  • Advertising cookies– These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign. These cookies are usually from third parties.
  • Third Party Cookies– When you use our website, you may notice content provided by a company other than us. also, if you ‘share’ Ondema content with friends through social networks, such as Facebook and Twitter, you may be sent cookies from these social networks. we have no access to or control over cookies used by these companies or third-party websites. we suggest you check the third-party websites for more information about their cookies and how to manage them.

8.How can you manage which cookies are placed on your device- Cookies allow you to take advantage of some of our website’s essential features and we recommend you leave them turned-on. Please be aware that if you disable or delete certain cookies our website will not work properly. the Help menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. If you’d like to opt out of cookies created by ‘sharing’ Ondema content through social networks – such as Facebook and Twitter – we suggest you check those third-party websites for more information about their cookies and how to manage them. If you want to know more about Third Party Cookies and to opt out of them if you wish – see www.allaboutcookies.org and www.youronlinechoices.eu.

9.Opting Out of Information Sharing– We understand and respect that not all customers may want to allow us to share their information with other select companies. If you do not want us to share your information, please contact us through the Contact Us page of any of our brands, and we will remove your name from lists we share with other companies as soon as reasonably practicable. When contacting us, please clearly state your request, including your name, mailing address, email address and phone number.
However, under the following circumstances, we may still be required to share your personal information:
• If we respond to subpoenas, court orders or legal process, or if we need to establish or exercise our legal rights or defend against legal claims.
• If we believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use or as otherwise required by law.
• If we believe it is necessary to restrict or inhibit any user from using any of our Sites and Apps, including, without limitation, by means of “hacking” or defacing any portion thereof.

10.Children’s Information
Our Sites and Apps are not intended for children, and we will not knowingly collect personally identifiable information from children. If we become aware that a subscriber is under the age of 13, we will remove their personally identifiable information from our files.

11.Access to Your Account Information and Preferences
You have the right and ability to edit your member account information on our Sites and Apps at any time. You can opt in or out of receiving future communications from us about special offers and new product information, you can unsubscribe by following instructions contained in the messages you receive, or you can change your marketing preferences by contacting us through the Contact Us page of any of our brands. We do reserve the right to send you certain communications relating to the services we provide, such as service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications.

12.Confidentiality and Security
We use a secure server (SSL) to encrypt your personal financial information. We use other physical, electronic and procedural safeguards to protect the security and confidentiality of the information we have collected, and to prevent unauthorized access to or disclosure of your information.

13.Third Party Sites
Our Sites and Apps may contain links to other sites for news and other information. Our Privacy Policy only applies to our Sites and Apps, and we are not responsible for the privacy practices or the content of other sites which are linked to or integrated with our Sites and Apps. You should check the privacy policies of those sites before providing your personal information to them. See our Terms of Use for additional information.

14.Updates to Privacy Policy
We may modify this Privacy Policy from time to time by posting updates on this page. if we make any material changes in the way we use your Personal Data, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on the site. Any changes to this Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our site. These changes will be effective immediately for new users of our Service. At all times you are responsible for updating your Personal Data to provide us with your most current e-mail address. If the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. If you do not wish to permit changes in our use of your Personal Data, you must deactivate your Account prior to the effective date of the changes. Continued use of the site or Service following notice of such changes will indicate your agreement to be bound by the terms and conditions of such changes.